At TCF Center, we believe that an informed exhibitor is a successful exhibitor. Below is a list of commonly asked questions and their answers. We are confident you will find TCF Center to be the most user-friendly convention center in the nation.
How do I get to the Convention Center?
TCF Center is located in downtown Detroit at the Corner of Washington Blvd. and East Jefferson Ave. Please visit our Getting Here page.
Does TCF Center have retail shopping?
TCF Center proudly partners with the Pure Detroit, more than just a company with Detroit in its name.
Pure Detroit has grown from the ground up, thanks to community support. The first Pure Detroit store opened on Thanksgiving Day in 1998. The shop in TCF Center highlights the work of local artists and musicians, and sells made-in-Detroit keepsakes to visitors from around the world. Pure Detroit is found in five locations, each located in landmark Detroit buildings:
- The Fisher Building (architect: Albert Kahn, 1928) |
Monday - Saturday : 9:30am - 6:00pm / Sunday : 11:00am - 5:00pm
+ Extended Hours During Theatre and Holiday events.
- The Guardian Building (architect: Wirt Rowland, 1929) |
Monday - Saturday : 9:30am - 6:00pm / Sunday : 11:00am - 5:00pm
- The GM Renaissance Center (architect: John Portman, 1973) |
Monday - Saturday : 10:00am - 6:00pm / Sunday : 11:00am - 5:00pm
- The Strathmore (1924)
Tuesday - Saturday : 11am - 6:00pm / Sunday : 11:00am - 5:00pm
- TCF Center (architect: Gino Rossetti)
Our TCF store is open during events at TCF. Please contact email@example.com for store hours.
- The Belle Isle Aquarium (architect: Albert Kahn, 1904) |
Hours: Friday - Sunday 10:00am - 4:00pm
How far is the airport from the center?
The Metro Airport is located approximately 16 miles from the Center. You may use a taxi cab or use the link below to make a reservation for Airport Shuttle pick up, service provided by our transportation partner, Trinity Transportation.
Is Detroit safe for my event and attendees?
Yes. TCF Center is an established lighthouse facility in downtown Detroit and TCF Security fully collaborates with Project Lighthouse.
The Downtown Detroit Partnership, with its ongoing efforts to provide safety, lighting and code enforcement, and Project Lighthouse, a private public collaboration of business and public safety departments, has created a security force in downtown Detroit that is unique in the nation and equal to none.
The Downtown Detroit Partnership is a private/public partnership of corporate and civic leaders that supports, advocates and develops programs and initiatives that create a clean, vibrant, safe, beautiful, inviting and economically strong Downtown Detroit community. The public partners are the City of Detroit and the Detroit Economic Growth Corporation. Their Safety, Lighting and Code Enforcement program supports an environment that provides residents, workers and visitors personal safety with: a uniformed presence on downtown streets; an improved perception and realization of public order created by clean streets and sidewalks, well-maintained landscaping, public spaces and streetscape elements; good lighting; elimination of blight using tools such as stringent code enforcement.
Project Lighthouse is a collaboration of all security and law enforcement agencies in the downtown Detroit area including Homeland Security, the US Coast Guard, FBI, Customs and Border Patrol, state, county and city police departments and all private security companies. By leveraging technology resources, information and personnel records, a cooperative survellience effort exists across the city 24/7/365. This effort creates:
- courtesy patrols in downtown Detroit
- crime mapping and analysis
- a superior camera and video network
- 23 lighthouse facilities established to help people in an emergency
Is there parking available at the Center?
Yes, there are 2246 parking spaces attached to TCF Center: 1250 at the Roof Deck, and 406 in the TCF Center Congress St. Garage and 640 in the Washington Blvd. Garage. Hours of operation for TCF Center parking garages may vary depending upon the event needs. TCF Center is not responsible for items left in cars parked in the TCF Center garages. For more information visit our Parking webpage.
What hotels are close to TCF Center?
Does the Convention Center have Wi -Fi?
Yes, TCF Center has free, ultra high speed Wi-Fi available throughout the facility for use. WiFi saturation is a problem for all big events and can make WiFi connectivity unreliable. If portions of your event are relying upon Internet, we highly recommend you order a hard wire connection for uninterrupted connectivity.
Does TCF Center require that I carry insurance for my event?
Yes. A $1 million bodily injury and property damage combined insurance policy must be in effect and proof submitted 10 days before the start of any operations in TCF Center. All policies shall contain an endorsement providing for furnishing TCF 10 days written notice of termination of insurance for any cause.
The Detroit Regional Convention Facility Authority and SMG shall be named as additional insured on the policy and insurance certificate.
TCF Center reserves the right to require that events provide additional insurance if deemed advisable due to special circumstances.
For non-exhibit hall events, if you are unable to obtain insurance, it may be purchased through TCF Center. Consult your sales or event manager for more information at 313-877-8216 or email: firstname.lastname@example.org
Certain events may require additional insurance rates.
Do you rent wheel chairs?
Complimentary non-motorized wheel chairs are available for use on first come first serve basis. Please visit our Information desk located in the main concourse/lobby.
How do I arrange for Food Service at the Center?
All food and beverage services at TCF Center are provided by our exclusive food service partner – Centerplate. You may contact them at 313-877-7967.
How do I arrange for electrical services in my booth/ meeting rooms?
Electrical Services in booths is provided exclusively by TCF Center. You may reach us at 313-877-8777. You may access the order form online HERE. In meeting rooms you may plug into limited power available through the wall outlets at no additional cost. Additional power may be requested.
How do I arrange for Vacuum Services in my booth?
Vacuum services are available exclusivly through TCF Center. You may us 313-877-8777. You may access the website order form online HERE. If you bring your own vacuum cleaner, you may vacuum your own booth.
Can I bring in my exhibit material myself without using union services?
Yes. You may transport your own materials from the front exhibit hall doors, or from the designated POV (privately owned vehicle) loading dock, using a two-wheel cart.
Where can I park my car to load/unload my exhibit materials?
You may park your car at the TCF Rooftop Parking or TCF Center Congress Street Garage and bring your materials in using the front door of the exhibit halls. Parking is not available in front of the center for such activities.
Tell me about the trade unions that work at TCF Center.
TCF Center has a well-qualified, trained union staff available.
Teamsters/Iron Workers: Perform material handling of freight, rental furniture etc.
Electricians: handle electrical work which includes supplying power to the booth, making connections when hard wiring and/or harnesses are required and installing static lighting that is not built-in, integral part of the exhibit booth.
Stagehands shall do stage and lighting set up , but not limited to, press events, shows and theatrical style events. This shall include theatrical rigging, cued lighting, theatrical lighting, video lighting, projection, audio, electronic show equipment (i.e. audio, cameras, switches etc.) and props and scenery.
Carperters: assemble exhibits
What can I do in my booth without using union workers?
As an exhibitor you have a great latitude to perform your own work in a booth up to 400 square feet (except island booths) using a 3 step ladder and cordless hand tools. See the Event Planning Guide for more details.
Can I ship my booth and materials directly to the Convention Center?
Yes, you may ship directly to the convention center provided prior arrangements have been made with your Show Appointed Contractor. Please check the exhibitor manual provided to you by your show/event management for more details. When shipping your materials, the shipment must be scheduled to arrive during the dates specified in your exhibitor kit and address must include the name of the show, name of your company and the booth number.
Do you have a Business Center located in the Center?
Yes. Our business center is located in the main concourse/lobby near the front entrance to the center. These services can be ordered for events through your event manager. Some the services provided include: copy, fax, access to computer, small freight shipment, visitor information etc. Hours of operation may vary depending upon event needs.
Do you have policy on advertising within the building?
Event advertising placements are available on the TCF Center digital sign system that includes two external media mesh signs, the concourse video board over the business center and the video board sign system placed throughout the food court, Grand Riverview Ballroom, atrium and meeting rooms. Refer the the "Meeting Planner Tools" section of the website for more information.
Event banners can be displayed on the outside of TCF Center for a fee and with Center approval. Advertising is limited within the rented exhibit space or meeting rooms. For details on the rules concerning signs and banner placement consult the TCF Center Event Planning Guide and your event manager.
Who provides security to my rented space?
In most of the meeting rooms the key system can be changed to a limited access keys at a per room nominal fee. In exhibit halls and concourse, if used for registration etc., please use the services of a private security firm. Consult your event manager for a list of security providers.