GBAC STAR™ Facility Accreditation Program for Cleaning, Disinfection, and Infectious Disease Prevention 

TCF Center
One Washington Blvd
Detroit, MI 48226

Contact: Cedric Turnbore  313-877-8578  [email protected]

Owned by the Detroit Regional Convention and Facility Authority and operated by ASM Global, the 2.4 million square foot complex is located on the bank of the Detroit River.  Overlooking the river and  international neighbor, Windsor Canada, our elegant ballrooms rooms and over 100 meeting rooms  equip TCF Center to accommodate capacities from 25 to 2,500. TCF Center also boasts one of the largest contiguous exhibit floor spaces in North America at 623,000 square-feet.

Date of submission

Facility Leadership and Commitment

2.1 Organizational Roles, Responsibilities and Authorities

Claude Molinari, Chairperson

General Manager

Provides the final approval for the TCF Center program

[email protected]

Cedric Turnbore, Facility Leadership

Director of Operations

TCF operational approval; GBAC program lead; TCF Center sustainability guidance and support for framework design and overall GBAC success. Ensures that new practices align with Events Industry Council and USGBC certification practices.

[email protected]

Rajiv Chopra, Facility Leadership

Senior Manager of Event Services

Client engagement for proper VenueShield programming for events; GBAC program lead developer and auditor; transportation and physical distancing event set up support

[email protected]

Mary Klida, Facility Leadership

Senior Manager Marketing & Communications

VenueShield Program Lead; website content

[email protected]

Diane Y. Calliway, Member

Director Administrative Services & Human Resources 

Ensures Staff Safety Protocol is upheld

[email protected]

Brian VanBuhler, Member

Technology Services Manager

New technology installation and maintenance

[email protected]

Bruce Smith, Member

Safety & Security Manager

Security monitoring; crisis response lead for events such as quarantine needs

[email protected]

Dawn Hesse, Member

Labor Relations Manager

VenueShield program lead

[email protected]

Debra Gutierrez, Member

Housekeeping Operations Manager

Guides TCF Center cleaning operation; ensures training of proper cleaning methods and PPE usage; supervisory and implementation lead on cleaning practices; ensures environmentally safe chemical disposal; support for operational needs such as event setup, food areas

[email protected]

Kyle Kalis, Member

Assistant General Manager, Centerplate

Ensures environmentally safe chemical disposal; supports operation of food area cleaning and set up

[email protected]

Al Vasquez, Member

Manager of Engineering Services

Ensures environmentally safe chemical disposal; back up support for operations, cleaning, event set up and more

[email protected]

2.2 Facility Commitment Statement

Biorisk Mitigation Commitment Statement 

Facility Commitment Statement: The TCF Center and Mountain America Exposition Center’s is committed to delivering cutting edge biorisk preparedness, response, and recovery to ensure the health of our community, staff, hospitality partners, and valued clients. 

To accomplish this vision, we are committed to guidance from a collection of reputable authorities on biorisk threats. This includes but is not limited to:

Global Biorisk Advisory Council (GBAC): We are committed to achieving this                  accreditation in 2020

Center for Disease Control Prevention (CDC)

World Health Organization (WHO)

Michigan Department of Health

TCF Center Reopening Plan

Principles and Goals: 

  • The Goal: To reactivate face-to-face events inside a safe environment for all stakeholders and with minimal risk.
  • For staff: All staff are trained in proper cleaning techniques and supplied with recommended PPE. Staff are also trained on proper response protocols should a biorisk threat be identified inside the venues.
  • For clients: In addition to providing all clients our TCF Center Reopening Plan, we also require them to complete a COVID-19 Event Planning Questionnaire so that we can implement appropriate actions for the safety of their event. A COVID-19 webpage keeps clients on needed up-to-date information of the pandemic and the event industry. Events in TCF Center, as part of the contract, agree to the Event Rules, newly formed to adhere to the new health and safety standards.
  • For hospitality partners: Not only do partners receive a copy of the TCF Center Reopening Plan, they are also seen as a collaborative partner for development of these plans. As we continue to implement plans, we welcome any and all input for ways to improve upon them. If they suggest improvement, we listen. 
  • Proactive: Through awareness campaigns for our clients, hospitality partners, and the wider community of Detroit, we will share best practices for hosting events safely to those who may benefit from it.
  • Accountability & Transparency: While we are not experts on biorisk threats, we are committed to learning best practices, maximizing partnerships, and offering transparency at all turns, so we can ensure safe and successful reactivation of events.
  • Continuous Improvement: This is an ever-changing program. As new science comes out, we are committed to adaptation and implementing new best practices as they become available.
  • Partner Certifications: Our biorisk strategy is committed to partnership with our Events Industry Council Sustainable Event Certification (Venue) to care for our 4P’s (people, planet, profit, partnership).

The above statement has been crafted by our TCF Center VenueShield & GBAC committee. This includes the ASM Global managment and TCF Center. Members of the committee come from all levels including line-level workers, supervisors, managers, and directors. Leadership for these organizations have provided support to this commitment (as indicated below) and are active in leading all of our biorisk efforts into the future!

 

2.3 Sustainability and Continuous Improvement

The Technology Services in TCF Center are state-of-the-art, top-tier in the industry. Continual improvement is embedded in the culture. Many of the features developed to adapt to the COVID-19 pandemic response are designed to keep visitors safe and healthy. Custom hybrid meeting options and WiFi usage tracking reports for daily crowd control and phusical distancing plans are among the products developed to encourage health and safety. 

Our event tech offering is added to the comprehensive, proactive response to biorisks. Our commitment to preparation, responding, and recovering is as important as any other elements of our operation. Much like we do with client satisfaction, workplace culture, or LEED Gold Certification, we aim to learn, lead, and accomplish meaningful results.

Our TCF Center Sustainability Program drives the continual improvement to environmental health. On November 12, 2020, TCF Center will receive the 2020 US Green Buildings Council Leadership Award, adding to the list of local awards given the TCF Center for sustainability leadership. The USGBC 2020 Case Study on the TCF Center LEED Gold project is an examination of the sustainability of the environmental ecosystem of the venue.

Plan 

The entire VenueShield and GBAC programs are a testament to having a plan. Much like we would with a trade show, we have built a plan for success and a contingency for mistakes or unexpected events. Key elements to our planning strategy include:
 

  • Standard Operating Procedures (4.2)
  • Staff training program (5.0)

Client mandates and requirements to ensure their plans match our plans. This is outlined in detail in the Customer Journey section of the TCF Center Reopening Plan

Do

Eliminating biorisk threats is now a daily action for us. More than that, it is one of the highest priorities for our operation. 
 

  • As outlined in other parts of our GBAC program, we are doing daily training and hourly cleanings. The goal is to always have proper practices front of mind, always 
  • Per Salt Lake County, masks AND social distancing are mandated for all indoor gatherings of any kind. This includes staff, partners, and visitors

Check 

The above Do component is routinely vetted to ensure quality control. Via our audit program, daily, monthly, quarterly, and annual checks will be made. (See also 9.0 Audits and Inspections)
 

  • While we are developing robust standard operating procedures (SOP), we want to ensure we don’t rely on them as a fail safe. No SOP is a one size fits all. We are committed to continuously examining unique elements of our operation that need further customization in regard to SOP’s 
  • Audits are completed as facility deems necessary and documented with the Audit Sign Off Sheet
  • All failed audits are followed up and corrected same day and reviewed for areas of improvement
  • Completed audit forms are saved electronically for 30 days
  • Full audits of the GBAC STAR program are completed quarterly by the GBAC STAR Committee Chairperson
  • Random audits of specific elements are completed as facility leadership, GBAC STAR Committee, or Committee Chairperson deem necessary
  • Spreadsheet template
  • Elements which do not pass will be followed up by the committee chairperson to discuss the areas in which did not pass with the responsible party
  • Discussion will be open to improve the effectiveness of the GBAC STAR program while still complying with local and federal laws, and VenueShield. Any changes that need to be made will be discussed with the GBAC Committee
  • Completed audit spreadsheets are saved electronically. Audits completed for the center are saved electronically in a IT network file

Act 

In regard to best practices, our communication and sustainability teams will continuously plug into leading authorities on any biorisk threats that presently exist. We are committed to following the most effective methods as soon as they become available.
 

  • We also encourage staff feedback on what they are seeing first-hand. Their recommendations are not just encouraged, but taken seriously and implemented wherever possible

Leadership Auditing and Vetting 

As the program lead for GBAC, Cedric Turnbore will be routinely monitoring quality control and implementation impact (from weekly to quarterly audits). Steps to ensure this is successful include:
 

  • Monthly GBAC committee meetings to discuss any challenges and rooms for improvement
  • These meetings will include upper leadership such as Director of Operations, General Manager, as well as Operations Managers, and Supervisors
  • Daily audits will be done by Operation Managers to ensure proper training and implementation is in place

Planning

3.1 Conformity and Compliance

3.2 Goals and Objectives Document

3.3 Program Controls and Monitoring

Implementation and Operations

4.1 Risk Assessment and Risk Mitigation Strategies

4.2 Standard Operating Procedures

4.3 Tools and Equipment Training

Electrostatic Disinfectant Application | Clorox Total 360 System 

Purpose: 

  • Electrostatic sprayers are used to save time/labor, it covers wide areas in a short amount of time to disinfect. No need to wipe, spray and let dry on equipment 

Surfaces and common uses: 

  • Can be used on any surface 

  • Common uses include room sanitization (overnight and between uses) and room refreshes (varies on a per event basis) 

Chemicals and other supplies: 

  • Clorox Total 360 Disinfectant cleaner 

  • 1- gallon ready to use formula 

Required personal protective equipment (PPE): 

  • Gloves, face mask, and safety glasses 

Steps for use: 

  1. Chemical comes ready to use 1 – gallon container no mixing necessary 
  2. Connect disinfectant to hose line 
  3. Take to the assigned area for cleaning 
  4. Locate and plug into an electrical outlet
  5. Turn on Power and extend hose 
  6. Spray to use 
  7. When finished, turn the power off and roll up the hose and unplug the electrical cord.
  8. Return to the storage area 

Other resources: 

  • Equipment is used to disinfect large areas more efficiently 

Electrostatic Disinfectant Application | Victory Handheld Electrostatic Sprayer 

Purpose: 

  • Electrostatic sprayers are used to save time/labor, it covers wide areas in a short amount of time to disinfect. No need to wipe, spray and let dry on equipment 

  • Victory Handheld electrostatic sprayer 

Surfaces and common uses: 

  • Can be used on any surface 

  • Common uses include room sanitization (overnight and between uses) and room refreshes (varies on a per event basis) 

Chemicals and other supplies: 

  • BNC-15 disinfectant per 1 gallon of water

  • 1 ounce / BNC-15 disinfectant per 1 gallon of water 

Required personal protective equipment (PPE): 

  • Gloves, face mask, and safety glasses 

Steps for use: 

  1. Check to see if the battery was charged 
  2. 1oz BNC-15 disinfectant to every 1 gallon of water mixed 
  3. Pour the BNC-15 mixture into the 1-liter easy fill tank 
  4. Take to the assigned area for cleaning 
  5. Turn on power 
  6. Spray to use 
  7. When finished, turn the power off 
  8. Return to the storage area and plug battery into charger

Other resources: 

  • Equipment is used to disinfect large & small areas more efficiently 
     

Advance All Clean XP 

Purpose: 

  • We use this to clean all facility bathrooms. They are efficient and the equipment is built to clean the entire bathroom with no need for other supplies 

Surfaces and common uses: 

  • Can be used on most surfaces in buildings but we are using them exclusively in bathrooms
  • Common uses include clean, sanitize, and disinfect floors, toilets, urinals 

Chemicals and other supplies: 

  • Spartan Clean on the Go NABC non-acid disinfectant bathroom cleaner
  • 2 ounce / NABC non-acid disinfectant per 1 gallon of water 

Required personal protective equipment (PPE): 

  • Safety glasses, personal face mask, and gloves

Steps for use: 

  • See training videos at this link HERE (These training sessions were conducted by the Housekeeping Supervisor’s personnel at our facility) 

Other resources: 

  •  Equipment is designed to clean the entire bathroom efficiently and effectively

KIAVAC 

Purpose: 

  • We use this machine to clean all facility bathrooms. They are efficient and the equipment is built to clean the entire bathroom with no need for other supplies 

Surfaces and common uses: 

  • Can be used on most surfaces in buildings but we are using them exclusively in bathrooms 
  • Common uses include clean, sanitize, and disinfect floors, toilets, urinals

Chemicals and other supplies:

  • Spartan Clean on the Go NABC non-acid disinfectant bathroom cleaner
  • 2 ounce / NABC non-acid disinfectant per 1 gallon of water

Required personal protective equipment (PPE)

  • Safety glasses, personal face mask, and gloves 

Steps for use

  • See training videos at this link HERE (These training sessions were conducted by the Housekeeping Supervisor’s personnel at our facility) 

Other resources

  • Equipment is designed to clean the entire bathroom efficiently and effectively 

4.4 Cleaning and Disinfection Chemicals

4.5 Inventory Control and Management

4.6 Personal Protective Equipment Training

Face Masks 

Common uses: 

  • As of June 2020, anytime you are in a public setting 
  • Conformity and Compliance  (Diane’s 3.1 update  insert link here) 

Proper disposal:  

  • Wash your hands before and after removal 
  • For disposable face masks: Dispose in trash 
  • For reusable face masks: Wash per directions often

Steps for use: 

  •  Wash hands 
  •  Attach the mask securely to the face, covering nose and mouth 
  •  Wash hands 

Other resources: 

            Face mask tips for use    

            Face Mask Do’s and Don’ts 

Safety Glasses 

Common uses: 

  • When chemical splashes, sprays, spatters, or droplets of blood or bodily fluids pose a hazard to the eye                 

Cleaning procedure:  

  • Use an alcohol or sanitizer pad, wipe glasses thoroughly 

Steps for use: 

  • Wash hands 
  • Place glasses securely on your face  
  • Wash hands 

Gloves 

Common uses: 

  • When responding to a discharge of blood or bodily fluids and if working in an area where there is a known or suspected case of COVID-19 or other infectious diseases                             

Proper disposal:  

  • Wash your hands after removal, dispose via the trash 

Steps for use: 

  •  Wash hands
  •  Put gloves on 

Other resources: 

              How to remove gloves

4.7 Waste Management

5.0 Personnel Training and Competency

6.0 Emergency Preparedness and Response

Our venues have always taken pride in a “hoping for the best and preparing for the worst” mentality. Below you will find multiple programs that address very elements of the emergency preparedness and response process. Each is meant to play their vital role in ensuring we prepare, respond, and recover to any crisis situation in the best way possible:

  • Emergency Response Plan: This program focuses on roles & responsibilities, standard operating procedures for various disaster scenarios, and chain of command in communication. 

  • Crisis Communication Plan: This program focuses on how communications will be run in the event of a crisis situation. We lean heavily on our local relationships such as local police, EMT, and the Utah Public Information Office. 

  • TCF Center Reopening Plan: While this is our newest crisis response plan, it is our most relevant to the times of today. Biorisk response is crucial to the reactivation of our venues and ultimate success of our businesses. This program is meant to represent six key areas of biorisk response:

    • Environmental Hygiene

    • Customer Journey

    • Workforce

    • Technology & Equipment

    • Public Awareness

    • Food Service

The programs above are meant to be scalable to any crisis situation. Should a situation arise that is not directly addressed in these plans, we will use them as a baseline and SOP, while remaining adaptable to the crisis at hand. 

7.0 Facility Infection Disease Prevention Practices

8.0 Worker Health Program

9.0 Audits and Inspections

10.0 Control of Suppliers

11.0 Documentation Management