COVID-19 Pandemic Information & FAQ

In compliance with the state of Michigan's order on 2020 "Order Temporary Prohibition on Large Assemblages and Events," TCF Center worked diligently with customers to cancel or postpone events to different dates on the event calendar. 

During the COVID-19 pandemic, TCF Center temporary field hospital for COVID-19 patients was opened April 9, discharged the last patient May 25 and was decommissioned Dec 1. It was designed to relieve the burden on local hospitals treating patients with COVID-19. To eleviate food insecurity, the center also distributed 8 million pounds of fresh food to local non profit agencies in the Metro Detroit area from the docks. Hot meals, showers, clothing and supportive services were supplied to homeless people in the City of Detroit from the center in partnership with the Pope Francis Center. And finally, a drive through vaccination program has been operating in TCF Center's Atwater Garage providing the first and largest COVID-19 vaccine site for Southeast Michigan.


TCF Center is a GBAC Certified facility and adheres to all standard operating procedues of ASM Global's VenueShield™ program to ensure the highest standard of environmental hygiene for employees and visitors.

Frequently Asked Questions

What preventative measures have been taken in TCF Center?

Preventative measures are continually being updated and conducted in TCF Center:

  • TCF Center is GBAC Certified and adheres to all environmental hygiene requirements of the program to ensure safety and security of visitors
  • Installed hand sanitizer stations throughout the center
  • Provides Covid-19 training and daily temperature screening for all employees and visitors
  • Increased signage outlining advisable precautions (e.g. handwashing)
  • Employs the use of a new product called BNC-15 is effective against the coronavirus. This product is utilized by staff on each shift to spray and disinfect all door knobs, ledges, counters, handrails, escalator rails and other surfaces people touch regularly
  • Uses a Kaivac Cleaning System with the disinfectant NABC to power wash restrooms regularly 
  • Housekeepers carry disinfecting wipes in service carts to give immediate aid to customers
  • Engages with the federal, state and local health organizations to ensure we receive the latest updates and protocols
  • Distributes critical information to key staff members and business partners to help prevent communicable illnesses throughout the venue

For the full REOPEN PLAN click HERE

How do I make an appointment with the City of Detroit for a COVID-19 vaccination at TCF Center?

Complete directions on who is elegible currently and how to make an appointment for vaccinations at the TCF Center Atwater Garage can be found on the City of Detroit website HERE or call 313-230-0505

What preventative measures are in place at the Detroit Metropolitan Airport?

The Wayne County Airport Authority website has the most update information.

How is coronavirus spread?

Human coronaviruses like COVID-19 are most commonly spread from an infected person to others through:

  • Close contact (within 6 feet/2 meters);
  • Respiratory droplets from a person coughing or sneezing;
  • Close personal contact, such as touching or shaking hands; and
  • Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands.

How can I protect myself?

Actions that can prevent the spread of more common respiratory infections, like the flu, are also effective at preventing the spread of COVID-19. These actions include:

  • Wash your hands with soap and water for at least 20 seconds; if soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Avoid sharing personal items
  • Stay home when you are sick
  • Cover your cough or sneeze, with a tissue if possible, then throw the tissue in the trash
  • Clean and disinfect frequently touched objects and surfaces often
  • Limit close contact with others as much as possible (about 6 feet)
  • Take care of the emotional health of your household members, including yourself

What does Physical Distancing mean?

Physical Distancing is the practice of reducing close contact between people to slow the spread of infections or diseases. Physical Distancing measures include limiting large groups of people coming together, closing buildings and canceling events.


Group gatherings, sleepovers, playdates, concerts, theater outings, athletic events, crowded retail stores, malls, gyms, visitors in your home, hand shakes and hugs. Groups should be less than 10 with six feet between people.

To stay happy:

Participate in online group events and video chats, stream favorite shows, ride a bike, walk in the woods, go to the beach, go for a hike, play in your yard, read a good book, listen to music, meditate, cook a meal, go fishing, roller skate, have family game nights.

Where can I learn more about coronavirus?

A complete list of resources and information can be found HERE

What should I do if I think I have been exposed to COVID-19?

If you have had close contact (within 6 feet/2 meters) with someone who is confirmed to have, or is being evaluated for COVID-19 infection, you should:

  • Monitor your health starting from the day you first had close contact with the person and continue for 14 days after you last had close contact with the person.
  • Watch for these signs and symptoms: Fever of 100.4°F/38°C or higher – take your temperature twice a day; shortness of breath or difficulty breathing; dry cough; other early symptoms to watch for are chills, body aches, sore throat, headache, nausea/vomiting and runny nose.
  • If you develop fever or any of these symptoms, call your healthcare provider right away and let them know about your recent travel or exposure and symptoms.
  • If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:
    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

      *This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

Do employees have access to paid time off if they feel sick?

Yes, TCF Center employees are directed to the Blue Cross Blue Sheild Doctor Online service to ascertain the level of help the level of they may need in case of illness. The service is free of charge. Employees may also visit their personal physician. Paid time off will be applied to any days taken off to recover.


  • If the Team Member is eligible for accrued time off, they can use their accrued days to supplement their income while off
  • Full time Team Members who are eligible for accrued time off but do not have any time available, will be allowed to borrow up to one week of time if they will accrue that time within the current calendar year 
  • If overdrawn on accrued time when the Team Members leaves ASM Global, their final wages may be reduced by the borrowed amount, if applicable by law



Employees may contact Matrix to file an FMLA claim if they will be out for any health related reason for (3) or more days. As mentioned above, employees may use accrued time to supplement unpaid FMLA.


Employees who are covered by ASM Global’s disability policy will be approved based upon diagnosis by their health care provider, each claim will differ based upon the employee’s own health condition, and medical records provided to MATRIX, generally speaking COVID-19 is an eligible health condition to file a disability claim.



Employees who suffer loss of employment or reduction of hours due to COVOD-19 are eligible to file a claim for full or partial unemployment benefits.


Based on Executive Order 2020-10 which was signed by Gov. Whitmer, unemployment benefits would be extended to employees based on the following:
Unemployment benefits will include individuals who take a leave of absence to care for a family member with a confirmed COVID-19 diagnosis or if the employee exhibits COVID-19 symptoms or has been in contact with someone with a confirmed COVID-19 diagnosis during the past 14 days. Exemptions from the new rule's expansions are individuals already on sick leave or receiving disability benefits.
Additionally, unemployment benefits will be extended to “workers who are sick, quarantined, or immunocompromised and who do not have access to paid family and medical leave or are laid off,” as well as “first responders in the public health community who become ill or are quarantined due to exposure to COVID-19." 

If COVID-19 becomes a problem at TCF Center how will staff, event organizers and attendees be alerted?

Relevant updates will be posted on our website. In addition, TCF Center will communicate with event organizers, partners and other key contacts to relay updates.